After Reading This, You'll Know: Next Time You Improve the Product, What to Fix First, What to Fix Later
“What to fix first, what to fix later” — this is the question I’ve been asked most often in all my years in Amazon.
In the team there’s arguing, the boss weighs in, ultimately often it’s whoever has the loudest voice wins, or whoever has the highest position has the final say.
Result? After fixing, negative review rate doesn’t change, investment goes to waste, teams blame each other.
This problem is essentially about decision-making basis — not about ideas.